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FAQ – Flat hunters

Are you hunting a flat and have still open questions? Below-mentioned we have answered the most frequently asked questions for flat hunters.

Frequently asked questions

 

Registration

Do I need to open a user profile?

Yes, to apply for a flat viewing you need to open a user profile and complete the major information. A completed profile helps you to get invited to the flat viewings because the housing administration has an better overview to match your information with the own criteria. You only get an invitation if you comply with the criteria of the housing administration and has a real chance to take over the apartment.

Where I have to register me?

As flat hunter you need to register you with the profile type “Flat hunter”.

I've forgotten my password, what I need to do?

Click on Login and click on “Lost your password?”. After you have put in the e-mail address you will receive an e-mail to reset your password. If you have forgotten your e-mail address and your passport, please contact us via our contact form. Please send us with the contact form all relevant personal information to be able to identify and help you.

 

User profile

Where I am able to complete my user profile?

Log in in your user profile. Under “My Profile” you are able to complete your data.

Where I can change my password?

Log-in in your user profile. Under “My Profile” you are able to change your password.

I have found a flat and want to advertise my old flat on newflat.ch, what I have to do?

Log in in your user profile. Under “My Profile” you need to change your user profile from “Flat hunter” to “Tenant seeker”. In the case you want to change back again, this is always possible to switch between both profile types.

Where I can setup a search subscription?

Please check how you are able to setup here.

 

How newflat.ch works

How newflat.ch works in short words?

1. Check the advertisements on newflat.ch.
2. In the case you are interested click on the button „Apply for flat viewing“.
3. Afterwards an anonym pre-selection will be done by the housing administration with the criteria of them.
4. In the case you satisfy the criteria of the housing administration, you will get invited for the flat viewing. You need to accept the invitation in your user profile.
5. You go to the flat viewing as agreed.
6. You apply for the apartment with the application form, which you receive from newflat.ch or directly from the housing administration.
7. In the case you get a positive feedback, you will be contacted by the housing administration directly. If you get a rejection, you will be informed by newflat.ch.

With the pre-selection you have less competitors during the flat viewing and furthermore you only go for a flat viewings if you have a real chance to take over the flat. An invitation to the flat viewing means that you satisfy the criteria of the housing administration.

Additionally you see in your user profile always the actual status during the award-process.

How I apply for a flat viewing?

In each advertisement you see the button „Apply for flat viewing“, if you are interested, you need to click on this button. If the flat viewing is already over, you will see the comment “Applications are not possible anymore, flat viewing appointments are already over”.

Why I need to apply for a flat viewing?

To save time! Nowadays many applicants go for flat viewings without any chance to take over the apartment, because they don’t satisfy the criteria from the housing administration (e.g. no pets, no family flat, to small salary etc.). Furthermore you would send an application form to the tenant, although you have no chance for the apartment.

To prevent all above-mentioned, the advertiser is able to do a pre-selection with the own defined criteria of all potential interested persons. With this selection you save time and nerves because you do not go for flat viewings for which you have no chance to take over the apartment. More about your benefits you read here.

How the anonym pre-selection works?

In the case you apply for a flat viewing, your data will be shown anonym to the housing administration/tenant seeker, your name only will be shown as “candidate”. Address and domicile will not be published. Only if you get invited for the flat viewing and accept an appointment, the field “candidate” will be changed to your real surname. (no first name, no address, no domicile).

More about the anonym pre-selection you can read here.

How I receive the offical flat application form?

The advertiser has the possibility to attach the application form to the invitation of the flat viewing. If so, you are able to download the form in your user profile. In the case no form is attached, you would receive the form normally during the flat viewing.

Can I contact the housing administration or tenant seeker?

The newflat.ch system is built to share all important information on one platform. In the normal case you do not need to contact the housing administration because all information you need you receive from the housing administration on your newflat.ch user profile. Both parties have the possibility to reject appointments and leave a message if necessary. Other communication through phone or e-mail is not necessarily, you have everything on our portal.

 

Fees

All services for flat hunters, tenant seekers and housing administrations are free of charge till 31st December 2019. Below-mentioned questions and answers are not relevant at the moment.

I have found a new flat on newflat.ch, do I need to pay anything?

As flat hunter you pay in the normal case nothing. Up to the situation it could be that you pay maximum CHF 20.– agency commission to newflat.ch This fee only applies if you have found a new apartment through newflat.ch and you will be the new tenant. If you do not find an apartment with newflat.ch, no commission will due. In the case that for an apartment an agency commission will be charged, you will see that before you accept the flat viewing in your user profile. If it’s free of charge, you will see it as well. For further information please check our fees regulation.

I didn't find a new flat on newflat.ch, do I need to pay anything?

No, in the case you do not find a new apartment on newflat.ch, our service is all the time free of charge for you.

How I see if the agency commission of CHF 20.- applies or the agency is free of charge?

In the case that for an apartment an agency commission will be charged, you will see that before you accept the flat viewing in your user profile. If it’s free of charge, you will see it as well. In the case you are not willing to pay the agency commission, you are able to reject the appointment. For further information please check our fees regulation.

Does newflat.ch has hidden costs?

No, you pay only the maximum of CHF 20.– (agency commission) and only if you have get a new flat with newflat.ch. No other fees or commission will be charged by newflat.ch.

 

Security

Attempt to defraud with fake advertisements

Unfortunately nowadays it is possible that advertisements will be abused to cheat flat hunters. During those cheatings mostly the cheaters tries to receive a pre-payment from the flat hunters, before any flat viewing have taken place or contract issued out. Please do never pay any money before you have a rent contract in your hands. Please report to us suspicion cases, we need that information to protect other flat hunters from the cheaters.

Newflat.ch verifies tenant seekers by e-mail and furthermore by SMS, before they are able to put in any advertisement. Housing administration will be checked extensive by newflat.ch and only get the approval if everything looks good. Additionally the advertisements will be checked before published on newflat.ch. Nevertheless it is possible that fake advertisements will be published on newflat.ch and therefore we need your help to identify those advertisements to delete immediately and protect all other users.

Safe Password / Protect user data

Please do not share you newflat.ch user data with unknown people or third persons. Newflat.ch will also never request you by e-mail, to provide your password and user details.

Are my data anonym?

In the case you apply for a flat viewing, your data will be shown anonym to the housing administration/tenant seeker, your name only will be shown as “candidate”. Address and domicile will not be published. Only if you get invited for the flat viewing and accept an appointment, the field “candidate” will be changed to your real surname. (no first name, no address, no domicile).

 

More help needed?

Please ask your question by our contact form.

newflat.ch explanation video

With newflat.ch you only go to flat viewings with a real chance. With our pre-selection before the flat viewings take place you can be sure, that you comply with all criterias of the housing administration. Therefore you save time and nerves and don’t go to view a flat, for which you have never a chance to take over. Benefit from newflat.ch and find your new flat.

Wer we are

Newflat.ch is a newly real estate portal in Switzerland. You only viewing a flat in the case you satisfy the criteria from the housing administration. Therefore we prevent that you go to view unnecessary an flat or send the application form, although there was never been a chance to take over the flat.

Rent a flat

Find now easily and comfortable your dream flat with newflat.ch! Besides of all offered benefits you have with newflat.ch, you get the possibility to save your search and be informed about the newest flats by e-mail. Try it and find your dream flat now easy and fast!